Our primary concern is that small foot products meet your expectations for lots of long playtime fun. If this is ever not the case, and you notice that your order is not complete or is damaged, you have the following options:

• First, check which retailer you bought the product from and contact them regarding your concern. They will address your issue and its resolution.
• If you've ordered your small foot toys directly at small-foot.de, please write an email to info@small-foot.de with the reason for the claim, your order number, and photographs of the item(s). Our customer service representatives will get in touch with you and find a solution for the problem.

For product returns, please request a return ship via email at info@small-foot.de. Small foot will cover the postage costs.

Reliability Toys must be safe! When it comes to safety, our toys fulfill all of the common safety norms, are tested thoroughly by independent inspection bodies, and are subjected to additional intensive quality and safety tests with testing instruments at our headquarters in northern Germany. Our quality assurance team accompany our toys closely from the idea through the sampling and supply stages through to the sale. 20,000 random samples annually help guarantee the safety of toys manufactured by us.

In addition, our age recommendations give solid guidance as to when a child can play with a specific toy in an age-appropriate and safe way. In the course of the testing of the random samples, the paints, lacquers, and materials are regularly tested for toxic substances (in accordance with norm EN 71-3), and products for children up to age 12 months are also tested to make sure they're saliva-proof and sweat-proof (in accordance with DIN 53160).

In addition, a constantly growing portion of our product assortment carries the FSC® seal (FSC®C138595). The wood materials used in the production of these small foot toys come from sustainably farmed forests or tree plantations which are regularly and independently inspected and certified in accordance with the strict international guidelines of the Forest Steward Council (FSC)®.

If you're looking for a specific small foot toy to buy, you have the following options:

1. Find a small foot retailer:
   On our retailer search you will find an overview of partners who deliver our small foot toys directly to your home. You can also find our toys in many specialised retail shops. In addition to many great small foot products, you will also receive a special advisory service and can experience other small foot products up close.
2. Place an order in the small foot Online Shop:
   You can order from the majority of our assortment directly in our Online Shop – Easy and comfortably from home!

For us, bloggers are not only authentic reviewers of our products, but also valuable voices for our small foot community. So if you run a blog or social media channel focusing on the topics of family, child upbringing, or toys for children and have a sufficient audience reach?, we'd love to hear about your interest in a collaboration with small foot. Please send your collaboration request which includes information on Age, number and sex of your child(ren) at info@small-foot.de.

Due to the high number of incoming requests, we will need a bit of time to process your request, and we won’t be able to pursue every collaboration. To that end, please understand that we will only get in touch with you personally in the case of a genuine interest in a collaboration.