Frequently asked questions about small foot

We help you - with all topics around small foot toys and your order

Do you have questions about our products, or do you want to know where you can buy them? Then you're at the right place! We've gathered answers to the most frequently asked questions about small foot. We hope you find what you're looking for. Couldn't find an answer to your question? You can also contact us here directly.

Questions About Your Order

Do you have any questions about our products or do you want to know where you can purchase them? Then you are in the right place! We have put together answers to the most frequently asked questions about the small foot company. We hope that you will find what you are looking for. You couldn’t find an answer to your question? You can also contact us directly here.

My small foot order arrived incomplete or damaged. What can I do?

Our primary concern is that small foot products meet your expectations for lots of long playtime fun. If this is ever not the case, and you notice that your order is not complete or is damaged, you have the following options:

  • First, check which retailer you bought the product from and contact them regarding your concern. They will address your issue and its resolution.
  • If you've ordered your small foot toys directly at small-foot.de, please write an email to info@small-foot.de with the reason for the claim, your order number, and photographs of the item(s). Our customer service representatives will get in touch with you and find a solution for the problem.

How much are the shipping charges in the small foot Online Shop?

The shipping costs are 4.50€ per order.

Is there a minimum order value that must be reached?

No, you can order small foot toys at any total order value of your choice.

I would like to return a product I received. What do I have to do?

For product returns, please request a return ship via email at info@small-foot.de. Small foot will cover the postage costs.

Questions About Our Products

Which safety and quality standards are observed with small foot toys?

In order to be allowed to sell toys in Europe, strict safety standards must be met. These are detailed in European norm EN 71. All small foot toys fully conform to the statutory requirements in order to guarantee the highest level of safety for small foot children's toys.

When it comes to toys for the young ones, safety is key, and we therefore go one step further with certain toys and get them TÜV-certified. With that, we allow small foot toys to be measured to safety standards which far exceed the statutory requirements.
For our small foot toys, we exclusively use solvent-free, water-based lacquers and paints. small foot also entirely avoids using plasticisers that are dangerous to health.

In addition, a constantly growing portion of our product assortment carries the FSC® seal and therefore stands for special environmental and social responsibility. The wood materials used in the production of these small foot toys come from sustainably farmed forests or tree plantations which are regularly and independently inspected and certified in accordance with the strict international guidelines of the Forest Steward Council (FSC)®.

Where can I buy a specific small foot toy?

If you're looking for a specific small foot toy to buy, you have the following options:

1. Find a small foot retailer:
In our Retailer Search, you can find our specialised retailers. You can find a suitable toy retailer close to you or online shops which will ship your small foot toy directly to your home. In the retail shops, in addition to the many great small foot products, you'll also receive special consultation service and be able to experience many products from small foot firsthand.

2. Place an order in the small foot Online Shop:

You can order from the majority of our assortment directly in our Online Shop - Easy and comfortably from home!

How do I assemble my small foot toy?

The assembly instructions for your small foot toy are delivered with your product. If these should get misplaced, you can always find and download the instructions in our Instructions Search. Simply enter the product name or product number in the search box.

Where can I find game instructions for small foot games?

The game instructions for your small foot product are delivered with your product. However, you can always find and download the instructions in our Instructions Search. Simply enter the product name or product number in the search box.

Other Questions

I'm an influencer and would like to collaborate with small foot. Who can I get in touch with?

For us, bloggers are not only authentic reviewers of our products, but also valuable voices for our small foot community. So if you run a blog or social media channel focusing on the topics of family, child upbringing, or toys for children and have a sufficient audience reach?, we'd love to hear about your interest in a collaboration with small foot. Please send your collaboration request which includes information on Age, number and sex of your child(ren) at info@small-foot.de.

Due to the high number of incoming requests, we will need a bit of time to process your request, and we won't be able to pursue every collaboration. To that end, please understand that we will only get in touch with you personally in the case of a genuine interest in a collaboration.

Does small foot provide donations for charitable organisations?

We receive requests for both material and cash donations from associations, organisations, citizen initiatives, and socially-engaged individuals on a daily basis. Each of these projects deserves our recognition, and it fills us with gratefulness that there are so many people who wish to participate in such a selfless way, even in difficult times.

For us, it's nearly impossible to distribute our yearly charity budget to all in a fair way. For that reason, we decided years ago that we will provide our entire charity budget to the organisation Doctors Without Borders.

How can I become a small foot retailer?

Do you share our passion for wooden toys and would like to include small foot in your assortment? If so, you'll find all the important information on how to join us on the path to success in our Retailer Section.

Do you have further questions?

Our customer service will be happy to help you.

If you could not find the answer to your question here, we will be happy to help you personally! You can reach us between 8 and 16.30 o'clock by phone under 04221 / 97302-337 or by e-mail to info@small-foot.de.

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